Hyatt Regency Santa Clara
5101 Great America Pkwy, Santa Clara, CA 95054-1118
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4.0
#7 of 31 hotels in Santa ClaraLocation
4.3
Cleanliness
4.3
Service
4.2
Value
3.7
Hyatt Regency Santa Clara combines luxury and service with a premier location. Our newly renovated Santa Clara hotel accommodations feature the Hyatt Grand Bed, high-speed Internet access, deluxe amenities and sweeping views. A selection of inviting restaurants offers a variety of cuisine, from classic American to Sushi. Take advantage of extensive meeting facilities and 24-hour business center to make every stay at this Hyatt hotel in Santa Clara a success. With its unmatched service and ideal location - connected to the Convention Center, in the heart of the Silicon Valley and near the Great America Theme Park - you'll discover why we are the premier choice among Santa Clara, California hotels.
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Property amenities
Parking garage
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Water park offsite
Pets Allowed ( Dog / Pet Friendly )
Wifi
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Wine / champagne
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
ATM on site
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish, Filipino, German and 1 more
Location
5101 Great America Pkwy, Santa Clara, CA 95054-1118
Getting there
Somewhat walkable
Grade: 59 out of 100
59
San José Mineta International Airport
3.9 mi•
See all flights
Metropolitan Oakland Intl Airport
25.7 mi•
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Rental Cars
15 Restaurants
within 0.75 miles
Reviews
4.0
2,379 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Hyatt Regency Santa Clara garners mixed feedback from its visitors. While the hotel's cleanliness and modern amenities are often praised, some guests feel the value doesn't justify the high cost, pointing to pricey parking and food options. Room experiences vary, with reports of both spotlessness and maintenance issues.
The atmosphere buzzes with energy, particularly during events, though it can be overwhelming for some. The location's convenience is recognized, but the limited nearby dining has been a concern. Service quality appears inconsistent, with both commendations for helpfulness and critiques of inefficiency.
Location
Convenient
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
Hotel's Favorite
I always have a good experience here. Rooms are clean, spacious, beds are very comfortable (which is rare for me and hotels), there's a good convenience store downstairs as well as a decent sushi restaurant, and an excellent bar. The location is great if you're flying in or out of SJC, less than 10 minutes away unless the traffic is bad (it's California, so it is bad frequently, I guess).
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Hyatt Regency Santa Clara
Responded Feb 27, 2024
Hello Stan. I want to thank you for your patronage to us here at Hyatt Regency Santa Clara. I am pleased our location served you well and your experience with us was a good one. I am happy to hear you enjoyed your room, comfortable bed and bar. We value you being our Guest and truly appreciate your time and review. I do hope to welcome you back again soon. Have a great day! Michaela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Expected higher quality based on price paid. Hilton across the street was 30-40% cheaper and free parking at same or better room quality. When I booked over the phone, the slightly cheaper rooms I was initially offered mysteriously disappeared DURING the phone call and I was stuck with a more expensive room. I had to ask 3 times to get the room cleaned and it didn't happen until 9PM. The only reason I stayed here was because my daughter had a dance competition at the convention center. Next time I will be staying right across the street at the Hilton and saving a few hundred dollars for a 2-day stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EronH7, General Manager at Hyatt Regency Santa Clara
Responded Feb 28, 2020
Dear Andrewmhamler, Thank you for taking the time to review the Hyatt Regency Santa Clara. We regret and apologize that when you booked your reservation over the phone the slightly cheaper room rate that you were offered disappeared. We will be looking into this with our reservations department so this does not happen to future guests. Thank you again for your feedback and we hope you will give us another opportunity in the future to have you as our guest. Best Regards, Eron Hodges General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hello- I went up for a weekend with my son to see a 49ers game. You can't beat the proximity to the stadium. However, the hotel was under renovation, which completely bottle necked the lobby with drunk people (and lots of weed smoking right outside) pretty much our entire stay. Which meant that every time we left my son had to walk through a crowd of drunk people and pot smoke. Expected at the game maybe, but not the hotel. The sushi restaurant is closed during renovations so you'll have to go off property for a good dinner. The wait for breakfast in the morning was over half an hour, and coffee at the market was over 20 minutes. Most of the elevators were run down, and did not display the floor numbers. Despite all of this, they charged me a completely inflated price for my king bed room with a rollout, which is why I'm being so picky in this review. If you want to charge an arm and a leg for people to come in and enjoy the game thats fine, but the service and property needs to match the price. It was a good memory for my son, and that's all that matters in the end.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EronH7, General Manager at Hyatt Regency Santa Clara
Responded Jan 24, 2020
Dear Sightseer65063504799, Thank you for taking the time to review the Hyatt Regency Santa Clara. We were so happy to hear you and your son enjoyed an amazing memory together at the 49ers game. We do regret and apologize that the renovations effected your view of our hotel. We have also shared your review with our security team as we do not allow smoking right outside our entrances, we will make sure they are patrolling these areas during Levi's Stadium events. Thank you again for your review. Best Regards, Eron Hodges General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I paid over $300 for a room across the street from Levi's Stadium to attend the NFC Championship game on January 19, 2020. We arrived at around 11am. When we arrived, we were directed to park in their parking structure. The attendant at the parking structure turned us and several other hotel guests, saying the the parking structure was full, it didn't matter that we have reservations, we have to find another place to park. We drove around for an hour,. Finally we paid to park at a VTA lot and took the Light Rail to the game. When we got back to the area, we saw that they are now allowing people to park in the parking structure! After the game we ordered room service. It too 2 hours and the food was HORRIBLE! My "smoked tri-tip"sandwich was nothing more than sliced roast beef out of a package. The Creme Brulee wasn't creme brulee and it sucked!
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Date of stay: January 2020
Value
Location
Service
Room Tip: Stay across the street at the Hilton!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EronH7, General Manager at Hyatt Regency Santa Clara
Responded Feb 6, 2020
Dear ashpsyche, We sincerely apologize for the delays in in-room dining or available self parking during the morning of the NFC Championship event at Levi's Stadium. Our team prides itself on providing exceptional service and we regret falling short of your expectations, as well as our own. We hope you'll give us another opportunity in the future and your comments will help our team to continue to improve what we offer our guests and how we deliver exceptional experiences. With best regards, Eron Hodges
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pretty loud in the room... could hear the woman next door coughing all night. No fan or venilation in the bathroom (which is such a personal pet peeve.) Also, bathroom doors were barn style and were loud and hard to close completely. Beds were unsupportive and lacked more than 2 thin sheets. Bathroom had 2 towels, 2 washcloths and 1 handtowel...skimpy.
Martine in the restaurant was excellent. The rest of the staff were pretty lacksidaisical.
Parking is a walk from the lobby entry. Food is overpriced but ok.
This hotel is always busy, but only because of its location to the stadium and the constant flood of dance conventions can they get away with the the quality.
Martine in the restaurant was excellent. The rest of the staff were pretty lacksidaisical.
Parking is a walk from the lobby entry. Food is overpriced but ok.
This hotel is always busy, but only because of its location to the stadium and the constant flood of dance conventions can they get away with the the quality.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EronH7, General Manager at Hyatt Regency Santa Clara
Responded Jan 29, 2020
Dear bl1416, Thank you for taking the time to review the Hyatt Regency Santa Clara. I was very please to hear that Martine was excellent. However, it was disappointing to hear the quality of our hotel was lacking. Your review has been shared with our teams so we can improve upon our services we provide during busy weekends. Thank you again for your review and for being our guest. Best Regards, Eron Hodges General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the Hyatt Regency Santa Clara for the NFC Championship game. Arrived at 12:30pm, and there were NO self parking or valet spaces for guests available, as the parking lot(s) for Hyatt were already full with stadium guests (not all hotel guests). Front desk management was less than helpful, and offered convention center parking pass, but did not guarantee a space there. The line for early check-in was 45 min wait, and we were not granted early check-in.
Paid for 2dbl bed Club Access rooms, but, be informed that there isn't a club floor level, there is a small room on the first floor with continental breakfast. In my opinion, it's not worth the extra fee to get club level. The construction in the lobby, along with the extra bars set up and the large amount of guests and randoms partying in the lobby was annoying for a 4* hotel experience. Pros were comfortable bed, and close walking distance to Levi's Stadium. Will not stay at this hotel again, as no guaranteed parking for guests is not acceptable. Stay farther from stadium and get a ride-share.
Paid for 2dbl bed Club Access rooms, but, be informed that there isn't a club floor level, there is a small room on the first floor with continental breakfast. In my opinion, it's not worth the extra fee to get club level. The construction in the lobby, along with the extra bars set up and the large amount of guests and randoms partying in the lobby was annoying for a 4* hotel experience. Pros were comfortable bed, and close walking distance to Levi's Stadium. Will not stay at this hotel again, as no guaranteed parking for guests is not acceptable. Stay farther from stadium and get a ride-share.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were in town for a gymnastics event at the attached convention center. Simultaneously with a large teacher conference and cheer-leading competition. On top of that, on Saturday the 49er's had a play-off game across the street. Unfortunately the lobby and food services on property were all under construction or only marginally operational. The entire time we were there the lines for food and beverages were unacceptably too long and the staff was overwhelmed.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EronH7, General Manager at Hyatt Regency Santa Clara
Responded Feb 6, 2020
Dear Brian L. S, The Hyatt Regency Santa Clara was undergoing major renovation at the time of your visit as you've suggested and we sincerely apologize for some of the temporary operational changes you encountered at that time as well. Both the lobby and operational services have changed tremendously since your visit, so we do hope with all of the transformation you'll consider giving us another opportunity to restore your faith in Hyatt. We realize you have choices to consider, but if we can ever be of assistance please feel free to reach out directly. With best regards, Eron Hodges
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was extremely busy for a Saturday without any major conventions or sports. Many people with families and kids running around in bathing suits from the pool in the lobby. Long check-in lines and wait times. Market to purchase food, drinks, or necessities not open 24 hours.
No valet available. Parking, don’t pay $25 for it. Just park. There’s a parking lot in front of the hotel that isn’t gated. Overflow parking is in back at the convention center parking garage. Garage is self-Park with security but no parking pass checks. Expect long walk from the garage around to the entrance to the hotel.
Rooms are large with full length desk against the window. Good views of Levi Stadium. Furnishings are well maintained. Bed was comfortable. Bathroom shower amenities are in larger containers attached to the wall.
Word of caution, there maybe large parties held in rooms/suites. Hotel did little to address noise issues.
A hotel with good location for conferences, conventions, or football but service was not up to Hyatt standards.
No valet available. Parking, don’t pay $25 for it. Just park. There’s a parking lot in front of the hotel that isn’t gated. Overflow parking is in back at the convention center parking garage. Garage is self-Park with security but no parking pass checks. Expect long walk from the garage around to the entrance to the hotel.
Rooms are large with full length desk against the window. Good views of Levi Stadium. Furnishings are well maintained. Bed was comfortable. Bathroom shower amenities are in larger containers attached to the wall.
Word of caution, there maybe large parties held in rooms/suites. Hotel did little to address noise issues.
A hotel with good location for conferences, conventions, or football but service was not up to Hyatt standards.
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Date of stay: May 2021Trip type: Traveled on business
Room Tip: Don’t pay for parking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eron Hodges, General Manager at Hyatt Regency Santa Clara
Responded Jun 7, 2021
Dear AndyTLe, Thank you for sharing your experience at the Hyatt Regency Santa Clara over the Memorial Day Weekend! We greatly appreciate you acknowledging the good views, location of the hotel and amenities within the rooms themselves. We obviously regret you had any issue with neighboring noise and that you felt the circumstance wasn't resolved to your satisfaction, that must have been frustrating and we apologize. As we work through the pandemic it is feedback such as yours that helps us to continue to experiment and think about new ways to deliver exceptional experiences in a changed environment and we are grateful for that. As a word of caution, the convention center parking lot behind the hotel does not allow for overnight parking or loitering and there are signs posted there. I raise this to ensure you are aware that vehicles have and may be subject to tow, which would be a major frustration and expense. The parking lot in front of the hotel will have operational gates in place toward the end of June and guests are encouraged to park there. Thank you so much again for your feedback! With best regards, Eron
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What glam and elegance is here is left over from the original construction or the last major remodel of the rooms.
The entire lobby is torn up with a major remodel of the bar and restaurant area. It looks like the backstage area of a convention hall.
Very disappointing is what passes for room service. It's clearly coming from their Market facility, in a paper bag and disposable containers, with paper napkins and plastic utensils. It would be fine at a fast casual restaurant (which is essentially what their Market product is), but no where near what a Hyatt Regency should be.
All food service seems to have a service charge (don't kid yourself that it's a tip for the servers) and a 4% surcharge that is claimed to be to make up a livable wage deficit. Of course if they raised prices to include these fees they would be even more overpriced than they currently are.
Hyatt should really rebrand this as Hyatt House or one of the other budget brands. It's just not what it was in the 1990s and early 2000s.
The entire lobby is torn up with a major remodel of the bar and restaurant area. It looks like the backstage area of a convention hall.
Very disappointing is what passes for room service. It's clearly coming from their Market facility, in a paper bag and disposable containers, with paper napkins and plastic utensils. It would be fine at a fast casual restaurant (which is essentially what their Market product is), but no where near what a Hyatt Regency should be.
All food service seems to have a service charge (don't kid yourself that it's a tip for the servers) and a 4% surcharge that is claimed to be to make up a livable wage deficit. Of course if they raised prices to include these fees they would be even more overpriced than they currently are.
Hyatt should really rebrand this as Hyatt House or one of the other budget brands. It's just not what it was in the 1990s and early 2000s.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EronH7, General Manager at Hyatt Regency Santa Clara
Responded Feb 6, 2020
Dear W0X0F, Thank you very much for all of your constructive feedback, it is very important to us! The Hyatt Regency Santa Clara is completing a major lobby renovation and we do hope you'll come to see and experience the new and exciting changes we are introducing. The in-room dining you had commented about is prepared in our main kitchen, which is where our in-room dining has always been prepared. The in-room dining menu itself structurally has remained the same for many years with a variety of seasonal offerings that have been introduced along with a more robust overnight menu for guests seeking a meal on the overnight. The hotel will provide traditional glass, china and silver to guests upon request, so if this is something you prefer we are happy to accommodate you. The purpose behind our change from traditional in-room dining is to improve our impact on the environment. All of the packaging we provide is 100% biodegradable, whereas the china, glass and silverware require water, gas and chemicals to clean and are not biodegradable. Thank you again for all of your feedback and we hope to have you back as our guest again at some point in the near future. With best regards, Eron Hodges
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Imagine hopping off of a plane after a 6 hour flight and walking into a hotel that is covered in black tarps. It looks like a tornado came through. You get to the check in desk and ask if a room might be ready. YEs. Then you're told you will pay a $50 fee to move into the room that is ready. No one can explain WHY this fee is being charged. There is ZERO extra cost to move into the room early? RIP OFF. NEVER AGAIN. Lost me as a customer.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EronH7, General Manager at Hyatt Regency Santa Clara
Responded Feb 6, 2020
Dear susanbrat2n, Thank you for sharing your experience at the Hyatt Regency Santa Clara. We sincerely apologize for any inconvenience with the lobby renovation you encountered at the time of arrival and hope you will reconsider and give us another opportunity at some point in the future. The $50 fee you had mentioned would have been applied to a suite upgrade being offered at check-in, since the room type you had secured was not available at the time of your arrival. In this instance an alternate room type was being proposed while your room booked was being serviced. We certainly regret if this was not clear and your feedback has been shared with our team so as to ensure our guest are well-informed of their options. With best regards, Eron Hodges
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I believe there are charging stations, but best to call hotel and confirm. cheers
No, The airport is a $
15 to $20 Uber ride
pick a room farther from the elevators or doors. There are a lot of signs up to tell people to be quiet in the halls, and during my stay people mostly respected it.
According to Hyatt web site, generally, the minimum age to reserve a guest room at Hyatt is 21 years old.
"They charge around $50 per day of security deposit. Keep some space in the Credit Card for this"Read full review
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PRICE RANGE
$167 - $314 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency santa clara hotel santa clara, santa clara hyatt regency, hyatt santa clara
LOCATION
United StatesCaliforniaSanta Clara
NUMBER OF ROOMS
501
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hyatt Regency Santa Clara
Which popular attractions are close to Hyatt Regency Santa Clara?
Nearby attractions include Levi's Stadium (0.5 miles), California's Great America (0.5 miles), and 49ers Museum (0.3 miles).
What are some of the property amenities at Hyatt Regency Santa Clara?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Regency Santa Clara?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hyatt Regency Santa Clara?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Santa Clara?
Yes, a parking garage is available to guests.
What are some restaurants close to Hyatt Regency Santa Clara?
Conveniently located restaurants include La Fontana, 1 Oz Coffee, and Bistro Siam.
Are there opportunities to exercise at Hyatt Regency Santa Clara?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hyatt Regency Santa Clara?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency Santa Clara?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Regency Santa Clara offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency Santa Clara?
The staff speaks multiple languages, including English, Spanish, German, Vietnamese, and Filipino.