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Review Highlights
“Nick over at Bill and Wags was so helpful, attentive really cared about helping me.” in 2 reviews
“In times where a signature is required they would come to my office to get the signature before complying with the tow.” in 8 reviews
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About the Business
Bill & Wag's Inc. is a well-established towing and recovery company that is centrally located to the Inland Empire / Greater Los Angeles Metro Area. With over 40 years of experience, a fleet of over 30 pieces of equipment, and locations in Pomona, Ontario, and Redlands we are one of the largest companies in the Inland Empire.
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Recommended Reviews
Overall rating
42 reviews
5 stars
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2 stars
1 star
- Terra H.Redlands, CA01Nov 20, 2023
Jacob was great! I locked my car keys and my phone in my car in a Trader Joe's parking lot. His truck was parked next to mine and when he walked up, I asked if he could unlock my car door. He didn't have the equipment on hand so he left, got the equipment, and returned to help me out! He was incredibly kind and dedicated. He went above and beyond to help - I would 10/10 recommend Jacob at Bill and Wags
Helpful 0Thanks 0Love this 0Oh no 0 - Mike J.San Bernardino, CA02918Feb 20, 2024
First of all, service was terrible! I waited 2 hours when they said 30 mins. They couldn't unlock my vehicle after I left my keys inside, so they towed it then they broke my bumper off. Yes they fixed it but after 2 months. DON'T BOTHER CALLING THESE GUYS FOR ANY HELP! And they still charged me smh! And they're expensive too!
Helpful 0Thanks 0Love this 0Oh no 0 - Marina L.Yucaipa, CA3159Feb 4, 2024
Th worst tow, They are not friendly at all, Stephanie who is the one who serves is a despot, she answers you in a bad way, where I left my car she went to leave a delivery that didn't even last 5 minutes and she took my car no matter how much I yelled at her to stop and explain no. They don't care about me, they only care about having money for themselves, that's why they have them there, because they're good for nothing but stealing.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leilani L.
Feb 4, 2024
Hello Marina- I am having a hard time following your review. I don't have record of or see where we provided a service for you. Can you please give me information so I can address your concern?
- James T.Hemet, CA08Jan 23, 2024
They take your property and put it behind a fence, make up an insane number for the tow ($384 and hour) and hold it for storage fees until you pay the amount. Absolute scam! Picked up our car at 6am on the dot. Thieves.
Helpful 0Thanks 0Love this 0Oh no 0 - Richie P.Oak Glen, CA04Nov 4, 2023
Zero stars if i could. This place is a Scam and a Half. Set you up with an appointment to pick up your car and then 10mins before call to push it back another 1hr+.
Absolute garbage way to run a business. Even a negotiation on fees wouldn't make this place betterHelpful 1Thanks 1Love this 1Oh no 0 - Fenay E.Yucaipa, CA01Jan 4, 2024
They are rude and they're thieves. It took 1 1/2 hours for them to give me my truck. This was after they rifled through my truck TWICE. After checking everything to see what was missing I saw 2things that were no longer where I keep them. I'm going to check again then I'm calling the police. They make it very clear that they don't care about customer service. They go out of their way to inconvenience people and then laugh in their faces. There are good tow companies around. These people don't happen to be one of them.
Helpful 1Thanks 1Love this 1Oh no 0 - Rita H.CA, CA01May 17, 2023
Pieces of shit! They drive
around our mobile home park in the middle of the night with no lights on towing vehicles for no reason, but to make money. This company should be put out of business. Woke up to go to work, my truck was gone. Thieves.Helpful 1Thanks 1Love this 1Oh no 0 - Troy G.Running Springs, CA10611May 10, 2023
Worst towing company ever. They are scammers. Dishonest and rude, this place is absolutely terrible. If your car is here, just go the the courthouse an file a lawsuit. The customer service is beyond pathetic. Place needs to be shut down. Unlawful tows and the rudest workers I've ever witnessed. No documentation of there illegal actions. Lawsuit is the best option for these scammers
Helpful 0Thanks 0Love this 0Oh no 0 - Alberto R.Rialto, CA05Aug 14, 2023
I understand that these businesses have their regulations and strict rules. One thing is having strict business and the other is being straight rude and disrespectful. They speak to you like you're a simple dumbass. You speak nice and they speak to you like you're a piece of dog shit. I don't even understand how these places stay open. Horrible business, horrible working people.
Helpful 0Thanks 0Love this 0Oh no 0 - Ruth G.Redlands, CA0173Sep 30, 2023
Review readers that's a negative 2 stars bracketed by two middle fingers for the pirates at Bill & Wags. They towed my car to their place of piracy (business) at 1:30 in the morning from my apartment complex. Cuz that's the kinda pirates they are. Incidentally this pirate establishment holds tow contract from the city of Redlands. However, from the facial expression of the one Redlands police officer I observed it seemed that the officer recognized the pirate offal they were forced to associate with. So with my $493.35 bill paid in full. I stand by the mandate I yelled from my balcony "Bill & Wags suck my F*ck*ng DICK!" Review readers if you find yourself compelled to visit this pirate establishment to retrieve your own property do not use your cellular device to contact them, they will track your location and pirate you again instead exploit your American Sign language skills and give them your middle finger salute with both hands.
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