American General Life Insurance Reviews

This company does not accept a Durable Power of Attorney! Ask yourself what kind of insurance co. would do that?! Customer service is the worst I've ever experienced! They don't care about you; just money.

Run away from here. I had an annuity that will mature next year and a half when I get 59 1/2. I took the decision to take my money out due the poor customer. They sent me to different people every time I called, could not find my annuity it was a night mare. Finally I got my money even though I had to pay 10% and my tax bracket went high up. I'm glad I have no annuity with them no more. That's a shame no one stop them from doing whatever they with poor customer. Shame on you!!!

I have been calling since 8/23 to get someone from Life Claims Dept to answer my questions about 2 inherited annuity death claims. Twice I was given nonexistent numbers to call and the other times I got a voicemail and left MULTIPLE messages. I did have one person from the "regular" dept help me complete forms but they were returned as "incomplete" but I can't get anyone to tell me what was wrong. It is now 4 months later and I still can't get an answer. Today I was once again promised I was being transferred to a live human being in Life Claims Dept but alas it was the same voicemail. I called back and waited 15 min for Supervisor "promised" an escalation and I would receive a call in 24-48 hrs. Reputable companies put their phone numbers or email addresses on their correspondence but not here. I had the rep list off the dates they have recorded my calls - 10 so far not including the 2 today. My next step is the state insurance commission to file a formal complaint.

Been on the phone for 2.5 hours only to keep getting disconnected. Beneficiary paperwork sent to wrong address. Finally got them to email paperwork. They mailed check to incorrect address when it was supposed to be eft transferred. No one can tell me where my money is. Worst company ever! $40k just being thrown around like it’s pocket change. My poor dad is rolling in his grave. His hard earned money just disrespected! This company needs to be shut down!

My uncle has been deceased for over a year and I cannot obtain his annuity. This company is the absolute worst company in the world. If you ask to speak to a supervisor no one can help you and you are on hold for an hour. Who has time for that? I think they do it on purpose not to pay out benefits. Please spare your beneficiaries problems and remove all of your money now so they do not have to undergo human torture when you pass. Absolute horrendous customer service. They cannot even give phone numbers out but they promise you will be called back which you will not be. THE WORST COMPANY EVER!!

Amer. Gen. Life insur. comp. played game for 4 months by not willing to transfer my money to another company. Finally they deducted > $1000 from my fund for no reason and we lost interest for 4 mo. Bad comp., don’t invest in this comp. Be aware of this company.

I signed up, paid my first installment and then 3 days later they took the same amount out of my bank account resulting in penalty fees from my bank as well as the bounced/return checks that were supposed to post. I called to complain and closed my account. I was told I would receive a refund for the money they stole. I received a check today for only half. I will never recommend this company to anyone and if I hear anyone talking about signing up, I will guide them elsewhere.

Getting accurate information from American General is impossible. I have had a policy since 1985 and it will "mature" when I am 95. I am now 90. I am working on life ending planning for my wife of 68 years and of course the policy is a big part of that planning. I cannot get accurate information from them on my policy. They either have the worst IT department possible or the most incompetent service people possible, because everything I get (and that is not very often) is totally inaccurate. I have even contacted my state's insurance department, but they do not seem to wield any influence. I continually use their messaging system in my online account, and in most cases, they just ignore my message, which is my biggest complaint. At this point I can only assume they will pay the policy when I die or it matures. Not very confident.

I requested additional accidental death coverage for one policy but was told the coverage was under another policy number, which was, in fact, listed on the original policy received; however, I received no letter of cancellation of premium payment request for the additional accidental coverage under the separate policy number listed on the original policy. Now, I'm told they are unable to verify if a cancellation letter was ever sent. The point is the company offers policies that they never intend to cover, and despite you having no record of the policy in question's existence beyond a policy number listed on a policy with its own policy number, there's no one who admits there are serious problems with their recordkeeping as well as the serious lack of timely notification being offered to the insured when a premium payment, for instance, has lapsed.

Been with American General since 1990. Husband, 74 years of age, has a Universal Life Policy which was to be used upon his death, not for loans or surrendering. Just received a bill for $783.54 which will pay the the monthly charges, not premiums, for the 2 remaining months left on billing cycle and a draft change for $2122.56 semi annually. This was to pay cost of insurance charges (death benefit amount, rating, gender, and insured age at issue date) for 2 months. Premiums were already drafted. I have been paying $210.00 since date of purchase. Unfortunately their notification of this massive draw down of policy value was sent in the body of a routine yearly statement and hard to distinguish from regular information. I did notice that the older he got, the higher the cost of insurance rose. Now we have no cash value and forced to cancel coverage because of high premiums to cover fees.